Refund Policy

Last updated: October 2025

1. CodeCanyon Refund Policy

Telegram Monster Tools is sold through CodeCanyon (Envato Market). All refunds are subject to CodeCanyon's official refund policy:

  • Refunds are handled directly by CodeCanyon/Envato
  • You must request refunds through your CodeCanyon account
  • CodeCanyon's standard refund terms apply
  • We will cooperate with CodeCanyon on legitimate refund requests

2. Eligible Refund Reasons

According to CodeCanyon policy, refunds may be granted for:

  • Technical Issues: Software doesn't work as described
  • Missing Features: Advertised functionality is not present
  • Compatibility Problems: Software doesn't work on supported systems
  • Quality Issues: Software has significant bugs or defects
  • Misrepresentation: Product differs significantly from description

3. Before Requesting a Refund

We encourage you to try these steps first:

  • Contact Support: Reach out to our support team first
  • Check Documentation: Review our comprehensive guides
  • Watch Tutorials: Follow our video demonstrations
  • Update Software: Ensure you have the latest version
  • System Requirements: Verify your system meets requirements

4. How to Request a Refund

To request a refund:

  1. Contact Us First: Email our support team with your issue
  2. Allow Resolution Time: Give us 48-72 hours to help resolve the problem
  3. CodeCanyon Request: If unresolved, submit a refund request through CodeCanyon
  4. Provide Details: Include purchase details and specific issues
  5. Follow Up: Respond to any additional requests for information

5. Contact Information

For refund-related inquiries:

  • First Contact: Our support team
  • CodeCanyon: Through your CodeCanyon account
  • Documentation: Check our Help Center
  • Response Time: Within 24-48 hours